What is a Process?

Process: Any activity or group of activities that takes an input, adds value to it, and provides an output to an internal or external customer. Processes use an organization's resources to provide definitive results.

What is a Business Process?

Business Process: All service processes and processes that support production processes (e.g., order process, payroll process, manufacturing process design, administrative processes, etc.) A business process consists of a group of logically related tasks that use the resources of the organization to provide defined results in support of the organization's objectives.