"Faced with the choice between changing one's own mind and proving that there is no need to do so, almost everyone gets busy on the proof."

—John Kenneth Gilbraith, American Economist

"When those who have the power to manipulate changes act as if they only have to explain and when their explanations are not at once accepted, shrug off opposition as ignorance or prejudice, they express a profound contempt for the meaning of lives other than their own."

—Peter Block, the Empowered Manager

"We must dramatically improve business results, now and do it while earning the hearts and minds of our people. To make things more difficult, "now" has no traditions, no precedents, no time tested formulas. Now has never been seen before. Now…

• Nothing is simple.

• Whatever we do is not enough.

• Everything is in question,

• Everyone must change."

—James Champy, Reengineering the Corporation and Reengineering Management.

"There is no squabbling so violent as between people who accepted an idea yesterday and those who will accept the same idea tomorrow."

—Christopher Morley, American Writer

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